Front Office Program Manager (Behavioral Health)
Responsibilities:
- Recruit, interview, and recommend for hiring all reception, intake and scheduling staff, and any other assigned staff members.
- Orient and train reception scheduling, and intake unit employees to insure competence in all job responsibilities and cross-coverage in all job areas.
- Supervise, monitor, and evaluate reception, scheduling, and intake employees to ensure fulfillment of duties with a positive and efficient customer orientation using available data and feedback from internal and external sources.
- Ensure positive and cooperative teamwork between these employees and between these employees and other Ryther staff and teams.
- As necessary, fill in for and help complete job assignments for reception, scheduling, and intake staff. Process incoming and outgoing mail and facsimiles.
Requirements:
- Minimum of two years office experience.
- Minimum of one year supervisory experience.
- BA in a behavioral health field
- Proficiency with O365 suite.
- Preferred medical office/intake experience
- Experience in supportive leadership (also called servant leadership, which is a style that prioritizes the needs of others, rather than the leader's own accumulation of power)
Are you looking to put your organizational skills and customer service orientation to work for a company you can be proud to represent? Ryther is a recognized leader in behavioral health services for children and their families facing complex challenges. We are seeking an Intake Coordinator to join our team of dedicated and motivated professionals. Successful candidates will have excellent organizational skills, attention to detail, and the highest quality of professionalism and reliability.
This position includes supervising our referral coordinators, scheduler and front desk staff. You must have the ability to independently problem solve, identify and creatively resolve knowledge gaps & create workflows in line with current organizational processes. Intake fields all incoming phone inquiries, provides customers with emotional and crisis support when needed and screens all service requests. They also provide an initial assessment of client’s likely needs and the agency’s ability to provide appropriate services in a timely manner; maintaining a working knowledge of regional resources to provide to customers when Ryther is assessed as being unable to provide appropriate services. Your responsibility is to help train for and supervise these activities, making sure staff stay on task and hit desired metrics. Intake is the heart and soul of Ryther, so it's super important that it runs smoothly.
If you like problem solving, work well on a team, and have previous administrative or medical office experience, we'd love to hear from you. Bachelor’s degree in a behavioral health field is preferred; relevant experience may be substituted.
Ryther seeks to create a work environment that reflects the diverse community that it serves. People of color, LGBTQIA, persons with disabilities, and multi-lingual individuals encouraged to apply. Our diversity is our strength!
This is a Full-Time, In-Person position, Monday - Friday, 9-5:00pm. Please submit a cover letter and resume.