Intake and Access Operations Manager
Areas of Responsibility:
Supervisory
- Hire, train, and supervise reception, intake, and scheduling staff
- Provide coaching, performance feedback, and evaluations
- Ensure adequate staffing, coverage, and accountability across functions
- Foster a collaborative, customer-focused team environment
Managerial
- Oversee daily front-end operations to ensure efficient, client-centered service
- Ensure timely and professional handling of calls, referrals, and client interactions
- Maintain compliance with HIPAA and agency policies
- Coordinate with internal teams to resolve access, scheduling, and intake issues
Operations
- Monitor workflows for intake, scheduling, and reception; implement improvements as needed
- Track key metrics and address performance gaps
- Run reports, identify errors, and support data-informed decision-making
- Provide operational support during high-demand periods as needed
Requirements:
- Minimum of two years office experience.
- Minimum of one year supervisory experience.
- Proficiency with O365 suite.
- Preferred medical office/intake experience
Are you looking to put your organizational skills and customer service orientation to work for a company you can be proud to represent? Ryther is a recognized leader in behavioral health services for children and their families facing complex challenges. We are seeking an Intake Coordinator to join our team of dedicated and motivated professionals. Successful candidates will have excellent organizational skills, attention to detail, and the highest quality of professionalism and reliability.
The Intake and Access Operations Manager oversees the daily operations of reception, intake, and scheduling functions to ensure efficient, timely, and client-centered access to services. This role supervises staff, maintains workflows, and uses data to support performance and continuous improvement. Intake is the heart and soul of Ryther, so it's super important that it runs smoothly.
If you like problem solving, work well on a team, and have previous supervisory and/or medical office experience, we'd love to hear from you. Bachelor’s degree is preferred; relevant experience may be substituted. This position is a Monday - Friday 9-5:30pm.
You'll have the following benefits:
- Medical/Dental Benefits (Premium covered up to 94% by Ryther, depending on plan , and we pay $5000.00 towards your deductible and out of pocket max)
- 15 Days Paid Vacation (which increases to 17 after your second year, and by 1 each year after that)
- 10 Sick Days (Vacation and Sick time rollover)
- 9 Paid Holidays, and 1 Floating Holiday
- Free Medical Telehealth Appointments for you and anyone in your household (General Medical, Dermatology, Mental Health, Neck and Back Care, Nutrition, etc.)
- Employee Assistance Program for you and your family through WorkLife
- 40% Off Aflac Supplemental Insurances (Free Aflac Identity Theft Protection)
- 403b Tax Deferred Retirement Plan
- Life Insurance ($50,000.00)
- Ryther is a registered 501c(3) which qualifies for the federal Student Loan Forgiveness program
What We Value:
- Commitment to Ryther’s mission, vision, and values.
- Respect for diverse lifestyles, cultures, and abilities.
- Team-oriented mindset with strong self-management skills.
- Adaptability and a proactive approach to change and servant leadership.
Ryther seeks to create a work environment that reflects the diverse community that it serves. People of color, LGBTQIA2s+, persons with disabilities, and multi-lingual individuals encouraged to apply. Our diversity is our strength!
To apply, please send cover letter and resume! We hope to see you soon!